Our secure website is a site where the content and information that it contains and transmits are protected and to which access is controlled. That's why only authorized National Bank Trust clients can access it, via a personalized and confidential access code and password.
The data transmitted between the user and National Bank Trust within the secure website is encrypted before being sent across the Internet. Only National Bank Trust and the user's browser hold the shared key so that only they know to decrypt each other's messages.
For your own security, we recommend you use the latest versions of Internet Explorer to access our online system.
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The secure website is a preferred way to access information quickly. Its content is varied, customized, and easily accessible from a computer connected to the Internet network, 24 hours a day, 7 days a week.
The secure website lets you access updated information, download and print documents, and view your group savings and retirement plans. Plus, it is a quick and efficient tool that complies with the security criteria and whose content is constantly changing.
Two options are available to obtain access to the secure Website:
You should already have received a letter from National Bank Trust providing you with an access code and temporary password. When you access the secure Website for the first time, you will need to choose a new password. You can then access the secure Website at any time.
If you have never received a letter, you have to register in order to get access to the secure Website. To register, access the registration page by clicking on the registration link found on the login page.
Your password MUST:
Watch for the following letters and numbers: “I-I” and “L-l”, “O-o” and “0”. They are sometimes confused in the access code and password.
To exit the secure website safely, click on the Log Off hyperlink, located in the upper right corner of your screen. A message will tell you that your work session has ended and that all of your information was viewed and sent safely. As such, you can be sure that the changes made have been properly saved and you will avoid problems when accessing it in the future.
The secret questions and the answers to those questions allow us to identify you in case you forget your password.
If that happens, contact the Internet Help Desk at 1 866 383-3307, or by writing to firstname.lastname@example.org. Support is provided 24 hours a day, 7 days a week. In order to verify your identity, the clerk will ask you to answer your secret questions. Therefore, it is important that you choose secret questions and answers that are easy to memorize and that only you know.
Choose three questions from the list of suggested questions. Then enter your answer to each of those three questions. Your answers should consist of non-accented letters. Choose answers that only you know and that will not change over time. That way, it will be easier for you to remember them.
You are responsible for using and keeping your access code and password for the secure website. In that regard, you should ensure the security surrounding your personal information. Here are some tips that will help you improve the security of your information:
You can request a new password online by clicking on the “Have you forgotten your password” link, located on the secure website authentication page. You will need to enter your access code and answer a few questions. This will allow us to verify your identity and help us protect the confidentiality of your information. If we are able to identify you correctly, you will be able to access the secure website again right away. Otherwise, you will need to contact the Internet Help Desk at 1 866 383-3307, or by writing email@example.com. Support is provided 24 hours a day, 7 days a week.
For questions about group savings and retirement plans Phone: 1 866 684-5253 Business hours: Monday to Friday, 8 am to 8 pm (Eastern time) Fax: 1 800 786-6065 Email: firstname.lastname@example.org
For problems connecting 1 to the secure website Phone: 1 866 383-3307 Business hours: Support is provided 24 hours a day, 7 days a week Email: email@example.com
1 Connection problems are mainly password and access code problems.
Yes, as long as the computer you are using has an Internet connection and that you know your access code and password.